Issue 2.2
Feature Description and Operation Manual
2
2 INCOMING CALL SERVICES
2.1 Call Forward
Description
A user can forward (send) their calls to another Station, Station Group or a user’s VMIB mailbox.
The user may forward all calls immediately, if the user does not answer the call, or if the station
is busy. In addition, the user may select to activate ‘Follow-me’ forward, forwarding calls from
a location other than the user’s normal station.
In some cases, the user may be allowed to forward calls over a CO Line, ‘Off-net’. With Off-
net forward, the system places a call over an idle CO Line and, after dialing, connects the caller
to the CO Line. Several choices of call type (CO or Station call) and forward condition (All,
busy and no-answer) are available.
A Flexible button can be assigned to activate the Forward feature.
Operation
To activate call forward,
1. Lift the handset or press the On/Off button
2. Press the [DND/FOR] button or dial the Forward code ‘5 5 4’
3. Dial the Call Forward type code (1-4)
1 – Unconditional, all calls forward immediately
2 – Busy, calls forward if the station is busy
3 – No answer, calls forward if not answered in the Call Forward No- Answer time
4 – Busy/No-answer, calls forward if busy or not answered after Call Forward No-
answer time
4. Dial the station or Group number, or ‘#’ for the VMIB to receive calls
5. Return to idle.
To activate Off-Net Call Forward,
1. Lift the handset or press the On/Off button
2. Press the [DND/FOR] button or dial the Forward code ‘5 5 4’
3. Dial the Call Forward type code 5 - 6 and 8 - 9
5 – Unconditional, all calls forward immediately to a Speed Dial number
6 – No answer, calls forward if not answered in the Call Forward No-Answer time to
a Speed Dial number
8 – Unconditional, all calls forward immediately to a user dialed telephone number,
which is temporarily stored as the last available Speed bin
9 –No-answer, calls forward if not answered after Call Forward No-answer time to
the number in a Speed Dial bin
4. Seize a CO Line, optional
5. Dial the Speed Dial bin or telephone number
6. Return to idle.
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