LG-Ericsson ipldk-60 - Attendant Reports

Issue 2.2
Feature Description and Operation Manual
180
12.4.1 Attendant Reports
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The Traffic
Report is printed periodically or on-demand when requested by the System or a Main Attendant.
The following is a sample report with descriptions of the report fields.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:34
====================================================================================
ATD Meas ---------- Calls -------- ----- Time -------- Time Speed ATD
No Hour Total Ans Abdn H-Abd Held Avail Talk Held Noans Ans Type
100 13:00 104 82 22 3 18 0:12 14:21 01:23 00:52 00:23 Sys
101 13:00 90 72 15 1 11 12:43 30:12 00:54 00:23 00:21 Main
Field Description
 ATD No Attendant Station Number
 Meas Hour (Measurement Hour) Hour data accumulation began
 Calls Total Total number of calls routed to the Attendant, not including recalls and
calls that ring multiple stations unless answered by the Attendant
 Calls Ans (Calls Answered) Calls answered during the Analysis period
 Calls Abdn (Calls Abandoned) Calls abandoned before answer by the Attendant,
does not include calls abandoned while on hold.
 Call H-Abdn (Calls Abandoned from Hold) Calls abandoned while on hold
 Calls Held Number of calls placed on hold by the Attendant
 Time Avail (Time Available) Time attendant was available to handle new calls
 Time Talk Total time the Attendant was active on calls
 Time Held Time Attendant had calls on hold
 Time NoAns (Time No Answer) Average time calls were ringing or in queue for the
Attendant before abandoned
 Speed Ans (Speed of Answer) Average time calls rang before answer by Attendant
 ATD type (Attendant Type) System, Main, or Intercom Tenancy Group Attendant
Operation
To print the Attendant Traffic Report at the System or a Main Attendant,
1. Press the [TRANS/PGM] button.
2. Dial ‘0 1 2 4’.
3. Use the Volume Up/Down button to select the Analysis period.
4. Press the [HOLD/SAVE] button.
Consideration
 The Peak Hour is the hour when the system has the highest total call volume.
Reference
A. Attendant Position
B. SMDR