Issue 2.2
Feature Description and Operation Manual
191
13.5 Attendant Override
Description
An Attendant can override the DND state at another station to call or transfer a call to the
station.
Operation
To override a station in DND from an Attendant while receiving DND tone,
1. Dial ‘’.
2. DND warning tone changes to ringback tone
3. Await answer to speak to the station user or hang-up to complete the transfer.
Consideration
If the Attendant is transferring a call, the receiving station must have an available
appearance (CO line or Loop button) for the CO Line to receive the transfer. Otherwise,
the transfer will recall to the Attendant immediately.
Reference
A. DND
B. Basic Outbound Line Access
C. Call Transfer, Internal
Administration
Intercom Tenancy Group Attendant (PGM 120, Flexible 1)
Assigns Attendant Station for the Tenancy group
Attendant Assignment (PGM 164)
Assigns System and Main Attendants
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