Issue 2.2
Feature Description and Operation Manual
110
Field(s) Meaning
~(tilt) Start of ACD statistics output
=(equal) Delimiter between data
1 Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time in seconds
5 Average service time in seconds
lf Line Feed (0x0A)
cr Carriage Return (0x0D)
The periodic ACD Group Statistics Report follows the format described in the following chart.
~ 1 = 2 = 3 = 4 = 5 = 6 = 7 = 8 = 9 = 0 cr lf
Field(s) Meaning
~(tilt) Start of ACD statistics output
=(equal) Delimiter between data
1 ACD Group number
2 Total call counter
3 Unanswered call counter
4 All busy counter
5 Average ringing time in seconds
6 Average call service time in seconds
7 Total busy time in seconds
8 Number of current queued calls
9 Longest queued time
0 Average queued time
lf Line Feed (0x0A)
cr Carriage Return (0x0D)
Consideration
When periodic reports are configured, on-demand reporting is not supported.
Reference
A. Traffic Analysis
B. ACD Group & Supervisor
C. SMDR
Admin Programming
Station Hunt Groups (PGM 190)
Assigns group type and member stations
ACD Group Attributes (PGM 191)
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