Troubleshoot the creation of an SMB external location (after an
error message)
An error message displays to indicate that the creation of the SMB external location failed.
According to the error message, perform the verifications proposed in the next table in order to
fix the issue.
Error message Action to perform
The user name or password is
incorrect.
• Check the remote user name and the password.
If the user name and password are correct, check the syn-
tax of the external location name:
• - For a remote host user: <hostname>\<username> or
<IP_address>\<username>
• For a domain user: <domainname>\<username>
• Make sure that the destination workstation accepts the
NTLMv1 authentication.
(Windows environment: Local Security Policy - Security
Settings - Local Policies - Security Options - Network Se-
curity - LAN Manager authentication level: the setting
should be set to any value except 'refuse LM' or 'refuse LM
& NTLM')
The remote hostname cannot
be resolved.
• Make sure the hostname is correct and valid.
• Make sure the printer is connected to the customer's net-
work.
• Check the network settings of the printer in Océ Express
WebTools:
Primary DNS suffix, Preferred DNS server, Subnet mask,
Default Gateway
• Check with the System administrator if the DNS server can
resolve the hostname to an IPv4 address
• If any of previously mentioned checks do not solve the
problem, enter the remote host IPv4 address instead of the
hostname.
Missing or incorrect path.
Make sure that the path syntax conforms to:
• \\hostname\share[\folder\...] or,
•
\\<IP_address>\share[\folder\...]
The remote host could not be
found.
• Make sure that the hostname or IP address is correctly ty-
ped.
• Make sure that the remote host is up and running and that
it is connected to the network.
The remote host is not accessi-
ble.
• Make sure that SMB protocol is enabled on the remote
host.
• Make sure that the SMB ports are allowed by the firewall.
(TCP 445 )
• Make sure that NetBIOS over TCP/IP is enabled on the des-
tination workstation.
(Windows environment: Network and Sharing Center -
Change adapter settings; Right-click on Network connec-
tion - Properties - IP V4- Properties - General - Advanced -
WINS)
4
Troubleshoot the creation of an SMB external location (after an error message)
Chapter 3 - Define your Workflow with Océ Express WebTools
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