Event messages
Introduction
Feedback on errors related to print jobs is displayed in the event list.
You can open the event list when you click [View events] in the upper right hand corner of the
Jobs tab in Océ Express WebTools.
Procedure
Event message Troubleshoot
[Partially printed job aborted due to
reception problem (protocol error,
connection failure, spool full)]
• Check the structure and keywords of the Job Ticket.
• When the user panel displays the message [Job mem-
ory full], delete some jobs from the system.
• Check if the printer can be reached on the network.
[Job aborted due to reception prob-
lem (protocol error, connection fail-
ure, spool full); nothing was printed]
• Check the structure and keywords of the Job Ticket.
• When the user panel displays the message [Job mem-
ory full], delete some jobs from the system.
• Check if the printer can be reached on the network.
[Document could not be printed; spe-
cific TIFF/CALS mode is not suppor-
ted]
The document type is not supported by the printer (for
instance, CALS file of type 2).
• Generate a new file.
[Document could not be processed;
processing was aborted]
The file is complex and the printer does not have
enough memory to process it.
• Try to print it from an application using the Océ Wide
format Printer Driver for Microsoft
®
Windows
®
.
• If the error persists, contact your local Service repre-
sentative.
[PS/PDF missing or invalid data in
the document; one or more pages
not correctly printed]
The Postscript or PDF file is corrupt.
• Try to print the original file from Adobe Reader or di-
rectly from the application using the Océ Wide format
Printer Driver for Microsoft
®
Windows
®
.
• Try to generate the file again.
• If the error persists, contact your local Service repre-
sentative.
[PS/PDF limitation; one or more pa-
ges not correctly printed]
The Postscript or PDF file causes an internal printer er-
ror.
• Try to print it from an application using the Océ Wide
format Printer Driver for Microsoft
®
Windows
®
.
• If the error persists, contact your local Service repre-
sentative.
[PS/PDF resource issue (memory,
disk); one or more pages not correct-
ly printed]
The Postscript or PDF file is complex and the printer
does not have enough memory to process it.
• Try to print it from an application using the Océ Wide
format Printer Driver for Microsoft
®
Windows
®
.
• If the error persists, contact your local Service repre-
sentative.
4
Event messages
Chapter 8 - Solve Problems
273
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