Settings in case of errors
Introduction
If you encounter problems with print jobs, there are a few settings that can help you.
Procedure
1.
Open the [Preferences] - [System defaults] tab.
2.
Under [In case of errors], you can make the following settings:
Setting Value Description
[Clear system at next
start-up]
[Yes] Activate this setting when the printer has a problem with
processing jobs in the queue. Restart the system to auto-
matically remove all jobs from the system. Then deactivate
this setting and restart the system again.
[Save received job da-
ta for Service]
[Yes] When enabled, the system stores the job data of all re-
ceived jobs. You can download the data under [Support] -
[Maintenance], click on [Download the job data]. Service
can access the job data when you encounter problems or
for maintenance.
NOTE
• Only enable this settings when you have prob-
lems with certain jobs.
• Disable the setting after service to prevent
performance reduction.
[Display a job event
notification in Océ Ex-
press WebTools ]
[Yes] When enabled, the system displays print job related atten-
tion messages in the queue view of Océ Express WebTools.
NOTE
When you click on an attention message, the
message is removed from the queue view of the
web browser you use.
In other web browsers the attention message re-
mains visible until a user clicks on it.
3.
When you have made your settings, click OK.
Settings in case of errors
Chapter 9 - Support
281
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