Troubleshoot the creation of a WebDAV external location (after an
error message)
An error message displays to indicate that the creation of the WebDAV external location failed.
According to the error message, perform the verifications proposed in the next table in order to
fix the issue.
Error message Action to perform
Proxy authentication required.
Please check the proxy configu-
ration.
• Check whether a proxy is required.
• Check the proxy settings.
The remote hostname cannot
be resolved.
Check whether a proxy is required.
The specified path or URL does
not exist on the remote host, or
the folder name is misspelled.
• Make sure that the path exists.
• Make sure that 'Proxy settings' feature is not checked if the
WebDAV server does not require an Internet access (local
network).
• Check the syntax of the WebDAV external location. Make
sure it complies with the WebDAV syntax of your Cloud.
IMPORTANT
For the 'Box.com' Cloud, the WebDAV syntax
changed. The new syntax is: https://
dav.box.com. You must use the new syntax. It
replaces https://apps.box.com/dav.
Missing or incorrect path. Check the path and the URL syntax. There may be some
strange characters in the path, or an incorrect URL.
The user name or password is
incorrect.
• Check the remote user name and the password.
• If the user name and password are correct, check also the
“path” syntax.
The external location cannot be
tested: the remote server has
reached the maximum number
of connections.
The external locations server has reached the maximum
number of connections. Check with the System administrator
or try again later.
The specified user account has
no 'write' permission on this lo-
cation.
• For scan-to-file, check that the remote user has "write" per-
mission on the remote host.
• Check the syntax of the WebDAV external location.
NOTE
Replace http:// by https://.
The external location is full. Make some space available on the external location.
The test of the external location
cannot be performed: an inter-
nal error has occurred.
• Check the URL syntax entered in the Path setting.
• Check that proxy settings are not checked if the WebDAV
server does not require an Internet access (local network).
• Restart the system and try again.
Troubleshoot the creation of a WebDAV external location (after an error message)
Chapter 3 - Define your Workflow with Océ Express WebTools
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