IFAX Troubleshooting
SM 41 D649
Fax Option
Type C305
(D649)
3.2 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of the network is
causing the problem.
Communication
Route
Item Action [Remarks]
General LAN
1. Connection with
the LAN
 Check that the LAN cable is connected to
the machine.
 Check that the LEDs on the hub are lit.
2. LAN activity
Check that other devices connected to the
LAN can communicate through the LAN.
Between IFAX and
PC
1. Network settings
on the PC
 Check the network settings on the PC.
[Is the IP address registered in the TCP/IP
properties in the network setup correct?
Check the IP address with the administrator
of the network.]
2. Check that PC
can connect with
the machine
 Use the "ping" command on the PC to
contact the machine.
[At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.]
3. LAN settings in
the machine
 Check the LAN parameters
 Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
Between machine
and e-mail server
1. LAN settings in
the machine
 Check the LAN parameters
 Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
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