Vision Operator’s Manual (v12.0 MD) Introduction • Ops 1–7
A Word About Technical Support
At Ross Video, we take pride in the quality of our products, but if a problem does occur, help is as
close as the nearest telephone.
Our 24-Hour Hot Line service ensures you have access to technical expertise around the clock.
After-sales service and technical support are provided directly by Ross Video personnel. During
business hours (eastern standard time), technical support personnel are available by telephone.
Outside of normal business hours and on weekends, a direct emergency technical support phone
line is available. If the technical support personnel who is on call does not answer this line
immediately, a voice message can be left and the call will be returned shortly. Our Technical
support staff are available to react to any problem and to do whatever is necessary to ensure
customer satisfaction.
• Technical Support: (+1) 613-652-4886
• After Hours Emergency: (+1) 613-349-0006
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