Warranty and Repair Policy
Ross Video Limited (Ross) warrants its switchers and related options, to be free from defects
under normal use and service for a period of ONE YEAR from the date of shipment. Fader handle
assemblies are warranted for the life of the product. If an item becomes defective within the
warranty period Ross will repair or replace the defective item, as determined solely by Ross.
Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are
conducted at the customer site, reasonable out-of-pocket charges will apply. At the discretion of
Ross, and on a temporary loan basis, plug in circuit boards or other replacement parts may be
supplied free of charge while defective items undergo repair. Return packing, shipping, and
special handling costs are the responsibility of the customer.
Software upgrades for switchers may occur from time to time, and are determined by Ross Video.
The upgrades are posted on the Ross Video website, and are free of charge for the life of the
switcher.
This warranty is void if products are subjected to misuse, neglect, accident, improper installation
or application, or unauthorized modification.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profit). Implied warranties, including that of
merchantability and fitness for a particular purpose, are expressly limited to the duration of this
warranty.
This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of
change of ownership.
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