Maintenance Commands
555-233-143
7-208 Issue 1 May 2002
Output (for S8700 Multi-Connect)
Field descriptions are the same as for the S8700 IP Connect.
Level 2
Threshold
Second wait time threshold; when exceeded, calls routed to contingency
reserve agents
EWT
Estimated wait time for calls queuing to hunt group/skill group
OCW
Oldest call waiting time in queue for the hunt group/skill group
list skill-status
SKILL STATUS
S C O D D D Extension/
Grp Grp Grp L S C T P Q Service Level 1 Level 2
No. Name Type S O W A A P SO Level Threshold Threshold S EWT OCW
3 dvit hunt group 3 38000
ucd-mia n 20 / / / 0 0
6 Skilled agent hunt group #6 60000
ead-loa n 20 / / / 0 0
7 Skilled agent hunt group #7 60007
ead-loa n 20 / / / 0 0
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