Avaya S8700 - Monitor Bcms

monitor bcms
Issue 1 May 2002
7-215555-233-143
monitor bcms
monitor bcms split split# | system system# | skill skill#
The monitor bcms command displays output for agents and splits summarizing
the Basic Call Management System (BCMS) condition. This on-line status report
is automatically updated every 30 seconds or on demand by pressing
UPDATE.
The command is canceled by pressing
CANCEL which results in termination of the
login. Three display options are available: split, system and skill.
Parameters
Examples
monitor bcms split 1
monitor bcms system 1 5 7 8 9
monitor bcms system 1-15
Output for monitor bcms system n
The following display shows a typical result when monitor bcms system is
entered.
split# This specifies display of status information for one particular split (ACD hunt group).
The qualifier is followed by an ACD hunt group number (split number) that identifies the
split to the switch.
system# This specifies display of split queue status as well as cumulative split information for
every split measured by BCMS. The qualifier is followed by ACD hunt group numbers
(split numbers) separated by spaces and/or split number ranges separated by a hyphen
(“-”).
skill# This specifies display of status information for one particular skill group. The qualifier is
followed by a skill number that identifies the group.
monitor bcms system Page 1 of 1
BCMS SYSTEM STATUS
Date: 14:02 THU OCT 17 1991
AVG AVG AVG
CALLS OLDEST ANSW AVAIL # ABAND # AVG AFTER
SPLIT WAIT CALL SPEED AGENT ABAND TIME ACD TALK CALL
Service 3 1:03 :45 0 3 :30 20 2:30 1:25
Sales 5 :33 :15 0 11 :45 36 1:32 :35