4 • Troubleshooting
Doc. 065051-03 1/08 111
• [384] Cannot use sample syringe to aspirate from specified source
reservoir.
Possible Causes: The sample syringe can aspirate only from the
flush reservoir or from the sampling needle.
Actions: Select a different source for the aspirate function or
select the prep syringe (if installed).
• [386] Operation could not be completed because vial tray is not
installed.
Magnets on the sample trays indicate to a magnetic sensor in the
autosampler compartment when a tray is installed (and the type of
tray).
Possible Causes: (assuming a tray is installed, but is not
recognized by the sensor)
• Tray magnets are missing or incorrectly installed.
• Sensors are not working.
Actions:
• Replace the tray.
• Replace the tray sensor card. Contact Dionex.
• [387] An illegal vial number was specified.
The type of tray installed determines which vial numbers can be used
in methods and schedules. See Section 3.4
for details about
specifying sample positions for each type of tray.
Possible Causes: The vial number specified in the program or
method sample prep steps or the sequence or schedule steps is not
available for the type of tray installed in the autosampler
compartment.
Actions:
• Change the vial specified in the method or schedule.
• Use a tray type that accommodates the specified vial.
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