Troubleshooting27
DDNS address not entered
correctly
In Internet Explorer or Safari, en-
ter http://, the DDNS domain
name from the confirmation
email in full, and then colon and
HTTP port (for example, http://
tomsmith.myddns-flir.com:80)
Cannot connect to the DVR us-
ing a mobile device
DVR has not been configured for
Internet connection
Ensure you have followed all the
steps in 15 Setting up Your DVR
for Remote Connectivity, page
68.
See above to troubleshoot re-
mote connections
Client Port has not been
forwarded
Forward the Client Port (default:
9000) on your router.
IP address used from outside in-
ternal network
Use the DDNS address to con-
nect to the DVR using a mobile
application
Router is blocking DDNS con-
nection from internal network
Turn off WiFi connection and at-
tempt to connect using 3G or
mobile network
#LX400005; r. 1.0/13714/13883; en-US
182
To Next Page
Loading...
Need help?
General
