Troubleshooting27
Error Possible Causes Solutions
Mouse not detected by system Mouse cable is not firmly con-
nected to the system
Firmly connect the mouse cable
to one of the USB ports
Mouse is not connected to the
system
System needs to be reset Power off the system (discon-
nect power cable). Firmly con-
nect a USB mouse to one of the
USB ports. Reconnect the power
cable to the DC 12V port on the
rear panel.
There is no picture on selected
channels / camera picture is not
being displayed
Camera cables are loose or
have become disconnected
• Check the camera video ca-
ble and connections
• Disconnect and reconnect
the cable at the system and
at the camera
Try moving the camera to anoth-
er channel or use another cable
The image on the DVR appears,
but does not have sound
Audio cables are loose or have
been disconnected
Check the AUDIO Input connec-
tions to the DVR
Volume on external speakers
(not included) is low or off
Increase volume on external
speakers (not included)
The system beeps at startup The beep at startup is normal
The system beeps during motion
detection
Motion detection is enabled and
the alarm buzzer is activated
Open the Main Menu and click
System>Motion. In the Buzzer
drop-down, select Off. Click
Apply
I am not receiving email
notifications
Email notification is disabled • Ensure you have configured
email notification. For details,
see 14.4.5 Setting up Email Noti-
fication, page 55.
27.1 Troubleshooting Remote Connections
Cannot connect to the DVR on a
local network
DVR not connected to router Connect an Ethernet cable from
the DVR LAN port to your router,
and then reset the DVR using
the power switch
DVR and computer not on same
network
• Ensure your DVR and com-
puter are connected to the
same router
• If your computer is using a
WiFi network, try connecting
it to the router using an Ether-
net cable
Cannot connect to the DVR over
the Internet
Ports not forwarded Port Forward the HTTP port (de-
fault: 80) and Client Port (default:
9000).
DDNS account not created
Follow the instructions under
15.3.2 Step 2 of 4: Create a
DDNS Account, page 72.
DDNS not enabled on DVR Follow the instructions under
15.3.3 Step 3 of 4: Enable DDNS
on the DVR, page 73.
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