Printer education and training
Before any attempt is made to troubleshoot the printer, you must have the relevant training on the HP
Designjet T7200 printer series. If you are not trained on this printer, please contact HP Education or HP
Training to enquire about becoming ‘HP Service Qualified’ for this printer.
Firmware update
The first step to take when trying to clear an error with the printer is to check that the firmware installed in
the printer is the latest available. Firmware updates often include fixes for common problems, and simply
updating the firmware can often resolve the problem. New firmware can be downloaded here:
http://www.hp.com/go/designjet/downloads
USB firmware update
If it is not possible to perform a firmware update using the Embedded Web Server (for instance, if the printer
has a System Error and the Embedded Web Server is inaccessible), it is still possible to do it using a USB flash
drive.
1. Turn off the printer.
2. Ensure that your USB flash drive contains a valid FMW firmware file and no other files.
3. Connect the USB flash drive to the USB host port on the Formatter.
4. Turn on the printer and follow the instructions on the front panel.
Forced firmware update
When the printer is started for the first time, it may automatically request a firmware update in order to fix
some known issues. You can respond in one of the following ways.
●
Use the USB flash drive provided in the box with the printer.
When a firmware update is requested, you should find a USB flash drive in the box, containing the new
FMW firmware file. Follow the instructions in the flier accompanying the USB flash drive.
NOTE: The USB flash drive is provided only to update the printer's firmware. No other uses of the USB
flash drive are supported.
NOTE: If the USB flash drive is not in the printer box, or fails to work properly, then download the
firmware instead.
●
Download the FWM firmware file from the HP Web site.
Store the file in a standard USB flash drive with no other files. Connect the flash drive to the formatter's
USB host port to perform the firmware update, following the instructions on the front panel.
●
Skip the firmware update.
If you cannot find the USB flash drive and you have no Internet connection, you can skip the forced
firmware update temporarily by pressing the OK key on the front panel three times, and the printer will
continue with the initialization sequence. Make sure that the firmware update is performed later. The
printer will request the firmware update every time that it starts, until the update is performed.
Print-quality troubleshooting
Whenever a print-quality problem appears, it is advisable to print the Diagnostic Print to help diagnose the
problem. The Diagnostic Print will help you differentiate between possible printhead errors and other
ENWW Printer education and training 7
To Next Page
Loading...