Code Recovery action Response
17 Escalate
18 Send Plot Again
19 Wrong Part Installed
Continuable and non-continuable error codes
Some of the Error Codes are continuable, which means you can press OK on the front-panel and continue
working with the printer. Non-Continuable Error Codes do not allow you to continue working with the printer,
in this case power the printer OFF and ON again and see if the System Error disappears. If the Error Code
reappears, then the printer requires an on-site visit in order to resolve the problem.
NOTE: If the solution calls for a replacement part, replace one component at a time and check if the error
has been cleared before replacing another component. Using this procedure you will be able to determine
exactly which component has failed.
SE 01.0:10
Cause: Main PCA hardware failure
Solution: Try the following.
●
Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord
and turn on the printer.
●
Replace the Main PCA
Main PCA on page 357.
SE 01.1:10
Cause: PrintMech PCA hardware failure
Solution: Try the following.
●
Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord
and turn on the printer.
●
Remove the Ink Cartridges.
●
Replace the Power Supply Unit
Power Supply Unit (PSU) on page 366.
●
Replace the PrintMech PCA
PrintMech PCA on page 371.
SE 01.2:10
Cause: ISS Top PCA communication failure
Solution: Try the following.
●
Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord
and turn on the printer.
●
Replace the Ink Supply Tubes and Trailing Cable.
NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to
see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent
with the parts to be replaced. To check the Ink Cartridges, see
Check ink supplies on page 90.
ENWW Continuable and non-continuable error codes 41
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