Printheads
The warranty for the Printheads will end when one of the following occurs:
●
24 months have passed since the date of manufacture that is printed on the Printhead.
or
●
1200 ml/42 oz of HP original ink has been consumed by the Printhead.
or
●
The customer confirms that non-HP ink has been used in empty override mode.
Printhead Service Code
The Printer Information pages include a text string called Printhead Service Code that represents, in an
obscure and non-modifiable format, the printhead status in terms of warranty and performance as detected
by the printer.
HP Support, at call center level, uses this code to check at a glance if the printhead is failing, and determine if
it is eligible to be replaced under warranty.
80 Chapter 4 Ink supplies ENWW
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