9. I/O Information I/O Information on page 95.
The purpose of this test is to view information about input/output.
10. Unit Information
Unit information on page 96.
The purpose of this test is to view the firmware version, part number, serial number and PostScript
configuration.
11. EEROM Reset
EEROM Reset on page 97.
The purpose of this test is to reset the EEROM.
12. Hard Disk Recovery
Hard Disk recovery on page 98.
The purpose of this service utility is to clean user data on the Hard Disk, to try to recover the printer
from an unstable state.
13. File System Check
File system check on page 98.
The purpose of this service utility is to check the consistency of the file system on the Hard Disk. If the
utility detects a problem, it will try to fix it automatically.
14. OMAS Module Test
OMAS Module test on page 98.
The purpose of this test is to check the operation of the OMAS system.
Entering the Service Tests menu
NOTE: To enter the Service Utilities Menu, see Entering the Service Utilities menu on page 99.
1. Make sure the printer is switched off with the Power key on the front of the printer and not with the
power switch on the back of the printer.
2. For Call Agents who will request the user to perform certain troubleshooting actions, hold the Down and
OK keys down and turn the printer on using the Power key. Wait until you hear one beep (usually after 5
seconds) before releasing all three keys.
3. For On-Site Engineers, hold the Up and OK keys down and turn the printer on using the Power key. Wait
until you hear one beep (usually after 5 seconds) before releasing all three keys.
4. Once inside the Service Tests Menu, use the arrow keys to scroll through the Service Tests selections.
Press the OK key to begin a specific test when the required Service Test is highlighted.
NOTE: The Service Tests work in a special mode that does not require full initialization of the printer.
Therefore, once you have finished with the Service Tests, you must power off the printer and power on
again before trying to print.
In some cases a quick press of a button may not be recognized by the printer. When pressing a button,
be sure to press it deliberately and all the way to the bottom of its travel.
If the printer hangs up during a test, switch the printer off and restart from step 1.
Scan Axis test
The purpose of this test is to diagnose a failure in the operation of components related to the Scan Axis.
Perform the Scan Axis test as follows:
1. In the Diagnostics submenu, select Scan Axis and press OK.
ENWW Entering the Service Tests menu 83
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