What to do if the front panel is blank
No system error message can be displayed when the front panel is blank. In these cases the front panel has
not necessarily failed—any other electronic component can be the root cause. The Power Switch and
Formatter LEDs can help you to troubleshoot a problem in this situation; see
How to read the power switch
LEDs on page 14 and How to read the Formatter LEDs on page 15.
System error codes
System error codes are hexadecimal numbers generally caused by internal system errors. The following
pages contain a list of system error codes and their respective descriptions and recommended corrective
actions. Try one recommended action at a time and check whether the error code has disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which you
cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When
reporting the error, have the following information ready:
●
Model and Serial Number of the printer.
●
Which firmware revision the printer is using (see Note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
●
The complete error number (see Note below).
●
The complete error number (see Note below).
●
The Service Configuration Print.
●
The Current configuration sheet.
●
Which software application the customer is using (name, version and so on).
NOTE: When reporting the System Error Code, make sure that you supply the full Internal Error Code and
the firmware version. Without this information, HP Support Personnel cannot help you. To view the Internal
Error Code, hold the DOWN key and press the CANCEL key at the same when the System Error Code is
displayed on the Front Panel.
Explanation of system error codes and warnings
System Error Codes explain which component/system is failing and what action should be taken to resolve
the problem.
System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page)
and have been defined in the format XX.YZ. or XX.n:YZ.m.
●
XX: Service Part (2 digits).
●
n: Service Part Index (if more than one used in the product) - Optional.
◦
e.g. Identify the Ink Supply (color and number).
38 Chapter 3 System error codes ENWW
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