●
Unit information: S/N, P/N, accessories
●
The printer information pages (either printed and faxed or obtained through the Embedded Web
Server)
●
The System Error detailed information (it can be obtained by pressing CANCEL + Down)
●
Information on the workflow:
◦
Operating System
◦
Application
◦
Driver
◦
Settings in the driver and the application
◦
Settings in the printer
◦
Connection method and settings
●
Exact information on how to replicate the environment that reproduces the issue, including some
example files that can be sent to the printer to replicate a heavy load environment. These files will
need to be:
◦
Original application files, if the issue happens printing from an application through our driver
◦
Print to files if the issue happens when printing from a third-party application
ENWW How to troubleshoot the 79:04 system error 35
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