Table of contents
1 Printing tips and tricks .................................................................................................................................. 1
Paper loading ......................................................................................................................................................... 2
Paper-advance calibration .................................................................................................................................... 2
Printhead alignment .............................................................................................................................................. 2
Use of multiple rolls .............................................................................................................................................. 3
2 Troubleshooting ........................................................................................................................................... 5
Printer education and training .............................................................................................................................. 7
Firmware update .................................................................................................................................................... 7
Print-quality troubleshooting ............................................................................................................................... 7
Troubleshooting system error codes .................................................................................................................... 8
Performing a service test on a failed assembly .................................................................................................... 8
Performing the necessary service calibrations ..................................................................................................... 8
The printer does not power on .............................................................................................................................. 8
The printer hangs during printing and displays ‘processing’ ............................................................................... 9
The printer continuously rejects printheads ......................................................................................................... 9
A new maintenance cartridge is incorrectly detected as ‘used’ ........................................................................... 9
Cover sensors are not working .............................................................................................................................. 9
The Line Sensor has problems detecting paper ................................................................................................. 10
How to remove the Left Hub when the actuator is broken ................................................................................ 10
Troubleshooting paper jams and printhead crashes .......................................................................................... 11
Troubleshooting shutdowns ............................................................................................................................... 11
Vacuum suction much lower at high altitudes .................................................................................................... 12
Banding at variable extreme environmental conditions .................................................................................... 13
Printhead crashes/smears on high-density prints using coated paper ............................................................. 13
Banding due to ink cartridge replacement while printing .................................................................................. 13
34" Rice Paper not supported ............................................................................................................................. 13
Worm marks on HP Coated Paper with light area fills ........................................................................................ 14
Solving paper-handling problems ...................................................................................................................... 14
Difficult to load paper: “Too much skew” ........................................................................................................... 14
How to read the power switch LEDs .................................................................................................................... 14
How to read the Formatter LEDs ......................................................................................................................... 15
If the front panel turns on and then stops .......................................................................................................... 17
How to interpret the Service Information Pages ................................................................................................ 17
When the main window is open and the printer is printing (safety compliance) ............................................... 24
ENWW vii
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