Table 50. Troubleshooting table (continued)
Problem Solution
INSTALLATION/CONFIGURATION
Changed drive ID, but the host
server does not recognize the
new ID
1. Ensure that all devices on the same bus/network have unique ID numbers.
2. Ensure that you cycle power on the library after the ID is changed.
3. Reboot the host server.
Tape library performance: The
library is not efficiently backing
up data
1. Check the network bandwidth from the host computer. If you are backing up
data over a network, consider comparing to a local-only backup.
2. Ensure that the library and tape drive are on their own SCSI bus and not
daisy-chained to another tape drive or to the hard disk that is backed up.
3. Ensure that the library is connected to an LVDS SCSI bus and there are no
single-ended (SE) devices on the same bus, because this connection causes the
entire bus to negotiate down to SE speed.
4. Use an Ultra160 SCSI bus and height-quality cabling with the library.
CUSTOMER REPLACEABLE UNITS (CRU)
Drive Sled See “Isolating drive sled problems” on page 196.
Power Supply See “System status” on page 23 and“Isolating a power supply problem” on page
194.
Library Controller Card See “Isolating a library controller card versus accessor enclosure problem” on page
197.
Library Enclosure See “Isolating a library controller card versus accessor enclosure problem” on page
197.
ITDT
Performance Test duration
varies
Items affecting the duration of the test are
v The level of adapter device driver
v Your adapter model and type
OTHER PROBLEMS
Web User Interface problems See “Isolating Web User Interface problems” on page 198.
Bar code scanner problems See “Isolating accessor scanner problems” on page 198.
Host Attachment Interface
problems
See “Isolating host attachment interface problems” on page 199
Need help with a library
password Refer to “Contacting IBM technical support” on page 219.
Key path diagnostic not
working
This diagnostic test is available with library firmware level greater than 6.xx. Refer
to “Verifying/updating firmware” on page 60 to determine the level of firmware
on your library. If necessary, visit http://www.ibm.com to download the latest
levels of firmware for your library.
Auto Clean status that is
displayed as Chk Media/Rsvd
Slot? on the Web User Interface
System Status screen.
If Auto Clean is enabled and a cleaning cartridge is not present, or if a cleaning
cartridge is present but not in the reserved slot, Auto Clean status shows Chk
Media/Rsvd Slot? and Status shows a green check mark and the words Media
Attention.
192 IBM TS3100 Tape Library and TS3200 Tape Library: Setup, Operator, and Service Guide Machine Type 3573
To Next Page
Loading...
Need help?
General
