iPECS eMG80 - Page 35

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
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2. Dial “*584”, the ACD Agent Secondary Logout code.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged out of the ACD Group.
Conditions
1. The system outputs ACD events including Login/Logout messages when Discovery
Manager Print (Output ACD Event Message) is enabled.
2. The Agent ID can be any 4-digit number. iPECS does not verify the Agent ID, other
than requiring that four digits be entered.
3. Any Agent ID may be used to login except at a Hot Desk Station where a Station
Authorization code is required.
4. PC UCS Client can control ACD Login/out using GUI.
Programming
Keyset Admin.
NUMBERING PLAN ACD Agent Primary Login (PGM 109-Button 5)
ACD Agent Primary Logout (PGM 109-Button 6)
ACD Agent Secondary Login (PGM 109-Button 7)
ACD Agent Secondary Logout (PGM 109-Button 8)
STATION GROUPS
ACD Group (PGM 191)
SYSTEM ACD Manager Print (Output ACD Event Message) (PGM 160-
Button 13)
Unified Message Format (PGM 161-Button 18)
SYSTEM ID
&NUMBERING PLANS
Web Admin.
Flexible Numbering Plan ACD Agent Primary Login,
ACD Agent Primary Logout, ACD Agent Secondary Login,
ACD Agent Secondary Logout
STATION DATA
Terminal Attributes

UCS ACD USE
STATION GROUP DATA
Station Group Assignment

ACD Group Type
SYSTEM DATA System Attributes ACD Manager Print
System Attributes

Unified Message Format
Related Features
 Station Groups
 Hot Desk
 Authorization Codes (Password)
Hardware