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CHAPTER 2 Operations of SV8500 Server
(b) Incoming Calls:
• Outgoing : The number of times a station went off-hook and attempted outgoing
C.O. lines or tie line calls.
Call originations through C.O. lines or tie line are counted when a sta-
tion placing a call on hold dials a station number, dead number or an
attendant number.
Transferred call to another station when the station is engaged in a call,
calling another station via Attendant through C.O. lines or tie lines are
not counted here.
• Other Outgoing : The number obtained by subtracting the number of “Sta to Sta Outgo-
ing” and the number of “Outgoing” from “Originator”.
Examples counted as “Other Outgoing” calls are:
-When a call originator lifted the handset but did not dial any digits.
-When a call originator started dialing but replaced the handset before
dialing was completed.
• Sta to Sta Incoming : The number of Station to Station call terminations
• Incoming : The number of station calls attempted by direct dialing (not via Atten-
dant) from C.O. lines or tie lines.
• Ringing : The number of calls terminating to stations included in the sum of “Sta
to Sta Incoming” and “Incoming” above.
• No Answer 30 Seconds : The number of calls that are not answered within 30 seconds in the
“Ringing”. (Calls answered after 30 seconds have past are not counted
here.)
• Answer : The number of answered calls in the “Ringing”.
• No Answer : The number of calls that are not answered in the “Ringing”. (The num-
ber obtained by subtracting “Answer” from “Ringing”.)
Sta to Sta Incoming
Incoming
Ringing
Other Incoming
Answer
No Answer
No Answer 30 Seconds
*Number of attempts to station
*Number of answer in 30 seconds
*Calls encounter line busy or
Calls transferred to Attendant
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