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CHAPTER 2 Operations of SV8500 Server
(10) ATT Answer Peg Count
The following shows ATT Answer Peg Count Listup Report and description of symbols in the report.
• Attendant Number : ATTOCON number
• Answered within 0 to 10 seconds : The number of times that Attendant answers a C.O. incom-
ing call within a period of time (0-10 seconds)
• Answered within 10 to 30 seconds : The number of times that Attendant answers a C.O. incom-
ing call within a period of time (10-30 seconds)
• Answered within 30 to 60 seconds : The number of times that Attendant answers a C.O. incom-
ing call within a period of time (30-60 seconds)
• Answered calls exceeding 60 sec-
onds
: The number of times that Attendant answers a C.O. incom-
ing call after more than 60 seconds have past
Note: The traffic data on the above report is an example.
113 9 1 3 6 0 6 0 1 50
Start Time: 10/27 01:01
End Time: 10/27 23:59
10, 27, 2005
[LOCALHOST::DTFA]
*
Attendant Answering Peg Count Data (DTF501)
*
Attendant Number
1
0
0
Answered within
TRAFFIC MEASUREMENT
01
2
3
4
5
0 to 10 seconds
Answered within 10
to 30 seconds
Answered within
30 to 60 seconds
Answered calls
exceeding 60 seconds
2
0
1
1
0
2
3
3
0
1
0
1
0
0
0
0
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