Raymarine LIGHTHOUSE 3 - Remote Support via AnyDesk

ii.todisplaydetaileddiagnosticsinformationforallproducts,select Productinfofromthe
Diagnosticspopovermenu.
RemoteSupportviaAnyDesk
LightHouse3softwareversionsv3.13orlatersupportremotesupportfunctionsviathepreloaded
AnyDeskapp.
TheAnyDeskappenablesaRaymarineProductSupportrepresentativetoremotelyconnectto
andcontrolyourMFDoveranInternetconnection,forthepurposesoftechnicalsupportand
troubleshooting.
Togetstarted,youwillfirstneedtocontactRaymarineProductSupport.Iftherepresentative
considersthatyoursupportcasewouldbenefitfromaremotesession,youneedtofirstensurethat
yourMFDhasanactiveInternetconnectionviaWi-Fi.Next,launchtheAnyDeskappfromyour
MFD’shomescreen,andthenprovidethedisplayeduniqueIDtotheRaymarineProductSupport
representative.Thenfollowanyfurtherinstructionsprovidedtoyoubytherepresentative.
Attention
•AnyDeskisprovidedfortroubleshootingandsupportpurposesonly,andisNOTintendedto
performremotefunctionsonyourvessel.RaymarinewillNOTbeheldliablefordamageor
injurytoequipmentorpersonscausedbytheuseofaremoteconnectiontoyourMFD.
•DonotdiscloseyourAnyDeskIDtoanyoneotherthanauthorisedRaymarineProductSupport
personnel.
•DonotusetheAnyDeskapptoremotelyactivateconnecteddevicessuchasAutopilot,Radar
orSonarhardware.
24.2Learningresources
Raymarinehasproducedarangeoflearningresourcestohelpyougetthemostoutofyourproducts.
Videotutorials
RaymarineofficialchannelonY ouTube:
•Y ouTube
LightHouse™3tipsandtricks:
•Raymarinewebsite
VideoGallery:
•Raymarinewebsite
Note:
•ViewingthevideosrequiresadevicewithanInternetconnection.
•SomevideosareonlyavailableinEnglish.
T rainingcourses
Raymarineregularlyrunsarangeofin-depthtrainingcoursestohelpyoumakethemostofyour
products.VisittheTrainingsectionoftheRaymarinewebsiteformoreinformation:
•http://www.raymarine.co.uk/view/?id=2372
Technicalsupportforum
Y oucanusetheTechnicalsupportforumtoaskatechnicalquestionaboutaRaymarineproduct
ortofindouthowothercustomersareusingtheirRaymarineequipment.Theresourceisregularly
updatedwithcontributionsfromRaymarinecustomersandstaff:
•http://forum.raymarine.com
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