Spectra T950 - Page 342

Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
November 2016 User Guide—Spectra T950 Library
342
3. IfyouwanttosavetheAutoSupportticketinformationtoaUSBdevice,
connectthedevicetoUSBportontheLCM(seeFigure16onpage43)
oroperatorpanel(T950Bonly)andallowtimeforthedevicetomount
beforeproceeding.
Note: Theoptiontosav ethetickettoaUSBdeviceisonlyavailableifyou
connectaUSBdevicetothe librarybeforeyouclickSend Log Set.
4. ClickSend Log Set.TheSelectProfileToSendLogSetscreendisplays.
5. ClickSelectnexttotheprofileforthemaincontactpersonfortheissue.
TheSelectTicketTypescreendisplays.
 Ifyouaresendingadditionalinformationaboutanexistingsupport
ticket,selectUse existing support ticketandentertheticketnumber
intheNumberfield.See
UpdateExistingSupportTicketson
page346foradditionalinformation.
 Ifthisisanewticket,selectCreate new support ticket.Thisoptionis
selectedbydefault.
Note: TheCreate new Hardware Health Monitor ticketoptionisnot
availablewhenyouusetheSend Log Setoptiontosendan
AutoSupportticket.ThisoptionisonlyusedtosendHHMdata
inresponsetoamaintenancenotification(seeRespondtoHHM
Notificationsonpage359).
Figure 214 AutoSupport Profiles screen.
Figure 215 The Select Ticket Type screen.