Spectra T950 - CHAPTER 16 Technical Support

493
CHAPTER 16
Technical Support
SpectraLogicTechnicalSupportprovidesaworldwideserviceand
maintenancestructure,refinedovermanyyearstoprovidetimely,
professionalservice.
ACCESSING THE TECHNICAL SUPPORT PORTAL
TheSpectraLogicTechnicalSupportportalprovidesaccesstothe
KnowledgeBase,thecurrentversionofBlueScalesoftwareforthelibrary,
drivefirmware,driv edevicedriv ers,andadditionalserviceandsupport
tools.YoucanalsoopenorupdateasupportincidentanduploadASLfiles.
Important
A valid BlueScale Software Support key is required in order to obtain technical
support (see
Service Contract Extension on page 527).
Topic
AccessingtheTechnicalSupportPortal thispage
CreateanAccount page494
LogIntothePortal page495
OpeningaSupportTicket page496
Returns page500