Spectra T950 - Troubleshooting

Chapter 14 — Maintaining the Library Updating the BlueScale Software and Library Firmware
November 2016 User Guide—Spectra T950 Library
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3. Whencomplete,thePackageUpdateResultsscreendisplays,showingthat
theupdatecompletedsuccessfullyorthatacomponentfailedtoupdate.
Note: Iftheupdatefails,examineanysystemmessagesandthe
packageupdatelogtodetermine thecauseofthefailure.Resolve
theproblemsandperformtheupdateagain.Forfurther
information,seeTroubleshootingbelow.
4. IfyouusedaUSBdeviceduringtheupdateprocess,disconnectit.
5. ClickFinishtocompletetheupdate.Updatesdonottakeeffectuntilthe
librarycompletestheupdateprocess.
Note: IfyouareusingtheBlueScalewebinterfacetoperformthe
update,theconnectiontothelibraryislostwhentheLCM
reboots.AllowsufficienttimefortheLCMtocompleteits
initialization,thenenterthelibrary’sIPaddressinyourweb
browsertoreconnect.
6. Whentheupdatecompletes,thelibraryautomaticallysendsanemailto
SpectraLogicTechnicalSupportifitisconfiguredasamailrecipient
andyouselectedthisoptioninStep12onpage448.
7. Aftertheupdateiscomplete,useyourstoragemanagementsoftwareto
restartanybackupprocesses.
Troubleshooting
Ifyouencounterproblemswhileperformingapackageupdate,examine
anysystemmessagesandthepackageupdatelogtodeterminethecauseof
thefailure.Resolvetheproblemsandretrytheupdate.
LCM does not automatically reboot WhenyouclickFinish,makesureat
leastfiveminutespasstoallowfortheLCMtocompleteitsinitialization.
Then,resettheLCMandperformthePackageUpdateprocessagain.
Component failed to update ClickFinishtocompletetheupdate.When
theLCMresets,performthePackageUpdateprocessagain.
Important
Always click Finish to complete the BlueScale update process. Do not manually
reboot the LCM, power-cycle the library, or perform any other operations on the
library when you see the Package Results screen. Doing so may cause the update
process to fail.