Spectra T950 - USING AUTOSUPPORT; Create New Support Tickets

Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
November 2016 User Guide—Spectra T950 Library
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USING AUTOSUPPORT
AutoSupportprovidestheeasiestwaytoopenasupportticketorincident.
Thefollowingsectionsdescribehowtoopenorupdateasupportticket
usingAutoSupport.
YoucanalsoopenasupportincidentusingtheSpectraLogicTechnical
Supportportal.Forinstructionsonsubmittingasupportincidentthrough
thesupportportal,seeOpeningaSupportTicketonpage496.
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanopenandmodifysupportticketsusingAutoSupport.
Create New Support Tickets
Notes:  Ifautosupport@spectralogic.comisincludedintheMail To:field
fortheautosupportprofileusedtosubmitaticket,then
SpectraLogicimmediatelysendsaconfirmationemailtothe
emailaddresslistedintheautosupportprofileusedto
submittheticket,andasupportpersoncontactstheperson
submittingtheticketduringnormalservicecontracthours.
 Ifitisduringyourservicecontracthoursandtheproblems
requiresimmediateattention,callSpectraLogicTechnical
SupportaftersubmittingtheAutoSupportticket(see
ContactingSpectraLogiconpage7).
 GotoSpectraLogic’swebsiteat:support.spectralogic.com/
services‐and‐contracts/support‐offerings/forinformation
aboutthewarrantyandserviceoptionsforyourlibrary.
FollowthesestepstoopenanewticketwithSpectraLogicTechnical
Support.
1. Logintothelibraryasauserwithsuperuseroradministratorprivileges.
2. Fromthetoolbarmenu,selectMaintenance > AutoSupport.Themain
AutoSupportscreendisplays.
Figure 213 The main AutoSupport screen.