Spectra T950 - RETURNS

Chapter 16 — Technical Support Returns
November 2016 User Guide—Spectra T950 Library
500
RETURNS
YourTechnicalSupportrepresentativemayaskyoutoreturnaproblem
componenttoSpectraLogicforanalysisandservicing. Afteryoucomplete
areplacementprocedure,returnthedefectivepartusingALLofthe
packagingthatthereplacementpartarrivedin(includinganyanti‐static
bagsorfoaminserts).
Usethereturnlabelandinstructionsthatwereincludedwiththe
replacementpartwhenpreparingtoshipthecomponentyouare
returning.Ifyoucannotlocatethese,contactSpectraLogicforanother
copy(seeContactingSpectraLogiconpage7).ThereturnlabelandReturn
MerchandiseAuthorization(RMA)printedonitareusedtoassociatethe
returnedcomponentwithyouraccount.Toavoidbeinginvoicedforfailure
toreturnthecomponent,donotshipthecomponentbacktoSpectraLogic
withouttheRMAreturnlabel.
Caution
Severe damage can occur if the component is not packaged correctly. You may be
invoiced if it is damaged due to improper or insufficient packaging.