Spectra T950 - Page 499

Chapter 16 — Technical Support Opening a Support Ticket
November 2016 User Guide—Spectra T950 Library
499
d. OntheCreateIncidentpage,entertherequestedinformation
providingasmuchdetailaspossible.Whenyouarefinished,
clickCreate Incident.
Notes:  Ifyouhavemultiplelibrariesandneedtodeterminethe
serialnumberoftheaffectedlibrary,seeDeterminethe
LibrarySerialNumberonpage109.
 Iftheserialnumberoftheaffectedlibraryisnotlisted,
contactTechnicalSupport(seeContactingSpectraLogicon
page7).
 IfyoudonothaveAutoSupportenabled,youcanuploadany
ASLlogsgeneratedbythelibraryfromtheCreateIncident
page.
 TocontactSpectraLogicTechnicalSupportbytelephonesee
ContactingSpectraLogiconpage7.
Figure 322 The Create Incident page.