Spectra T950 - Opening a Support Ticket

Chapter 16 — Technical Support Opening a Support Ticket
November 2016 User Guide—Spectra T950 Library
496
OPENING A SUPPORT TICKET
AutoSupportprovidestheeasiestwaytoopenasupportticketorincident.
SeeChapter11–ConfiguringandUsingAutoSupport,beginningon
page330fordetailedinformationaboutconfiguringandusing
AutoSupport.
YoucanalsoopenasupportincidentusingtheSpectraLogicTechnical
Supportportalortelephone.Usethefollowinginstructionstoopena
supportincidentthroughtheportal.
1. Makenotesabouttheproblem,includingwhathappenedjustbefore
theproblemoccurred.
2. Gatherthefollowinginformation:
 Theserialnumberoftheaffectedlibrary(seeDeterminetheLibrary
SerialNumberonpage109)
 Typeofhostsystembeingused
 Typeandversionofhostoperatingsystembeingused
 Typeandversionofhoststoragemanagementsoftwarebeingused
3. Submitasupportincident.
 TousetheSpectraLogicTechnicalSupportportal:
a. LogintoyouraccountontheTechnicalSupportportalat
support.spectralogic.com.
Note: SeeAccessingtheTechnicalSupportPortalonpage493ifyou
didnotpreviouslycreateanaccountontheTechnicalSupport
portal.