Spectra T950 - Page 497

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Chapter 16 — Technical Support Opening a Support Ticket

November 2016 User Guide—Spectra T950 Library

497

b. SelectIncidents & Inventory > Open or View Incidents, oronthe

Homepage,clickOpen a Support Incident.

Figure 320 SelectIncidents & Inventory > Open or View Incidents to open a

support incident.

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Default Chapter7
- Contacting Spectra Logic7
- Table of Contents8
- About this Guide18
- Intended Audience18
- Product Status18
- Related Information18
  - November19
  - Typographical Conventions21
Chapter 1 - Library Overview22
- Library Features22
- Bluescale Software23
  - Global Spare25
  - Remote Support26
- Library Components27
- Front Panel Components27
- Interior Components30
- Main and Drive Expansion Frame Rear Components32
- Media Expansion Frames37
- Bulk TAP Media Expansion Frame Components38
- Operator Panel and Touch Screen39
- Terapack Access Ports (Taps)40
- Spectra Library Control Modules (LCM and RCM)42
- Exporting Controllers46
- Tape Drives50
- Bluescale Vision Camera52
- Tera Pack Cartridge Handling53
- Library Expansion and Upgrades54
- Discontinued Components54
Chapter 2 - Architecture Overview55
- Media Pools56
- Library Partitions57
- Storage Partitions59
- Cleaning Partitions and Auto Drive Clean60
- Drive and Media Frames61
- Component Identifiers63
- RIM and F-QIP Identifiers65
- Drive Identifiers65
- Fibre Channel Connectivity66
- November66
- Robotic Controller Connectivity67
- Drive Connectivity72
- High-Availability Configurations76
- Redundant Connectivity76
- Controller Failover77
- Global Spare Drives79
- Redundant Power Supplies79
Chapter 3 - Introducing the  Bluescale User Interface81
- Overview of the Blue Scale User Interface82
- Access Options82
- User Interface Features84
  - Status Bar89
  - Progress Bar91
- Library Management92
- User Security92
- Using the Blue Scale User Interface93
- Log into the User Interface93
- Log off or Switch Users97
- Enter Information on Screens98
Chapter 4 - Configuring the Library100
- Configuring Library Users101
- Understanding User Groups and Security101
- Add a New User102
- Modify an Existing User104
- Delete an Existing User104
- Accessing the System Setup Screen104
- Enabling Bluescale Software Support, Options, and Upgrades106
- Enter Activation Keys108
- Add Options109
- Configuring the Global System Settings110
- Configure the System Settings111
- Configure Network Settings116
- Configure Mail Users118
- Enable Email for the Auto Configuration Save File120
- Set the Date and Time122
- Configuring Optional Library Settings123
- Install a Security Certificate and Authentication Key123
- Configure Routine Maintenance125
- Enable and Configure SNMP126
- Configure Controller Failover128
- Configure Emulation132
- Configure Barcode Reporting134
- Configure a Package Server139
- Modify Auto Download Options142
- Configure Rotation Manager143
- Backing U P the Library Configuration145
- Use Automatic Backup of the Library Configuration146
- Use Manual Backup of the Library Configuration146
- Verify the Configuration Backup149
- Etting the Camera Ip Address150
- S Etting the C Amera Ip a Ddress150
- Edit the Camera IP Address - White152
- Set the Camera IP Address - Black155
Chapter 5 - Operating the Library157
- Controlling the Library Power158
- Power on the Library158
- Power off the Library160
- Monitoring Your Library162
- Check and Respond to Messages163
- Use Performance Metrics166
- View Robot Utilization Information169
- View Drive Status Information170
- View a Partition's World Wide Name173
- Use the Bluescale Vision Camera174
- Using Ausb Device178
- Continuing Backups While Using a USB Device178
- Connect a USB Device to the Library179
- Controlling the Interior Lights180
Chapter 6 - Configuring and Managing Partitions181
- Partition Configuration Overview182
- Partition Types and Requirements182
- Preparing to Configure Partitions185
- Creating a Cleaning Partition187
- Define the Initial Cleaning Partition Settings188
- Configure the Chambers for the Partition189
- Creating a Storage Partition190
- Define the Initial Storage Partition Settings190
- Select the Robotic Control Path194
- Assign Global Spare Drives195
- Allocate Chambers and Drives197
- Enable and Configure MLM Prescan and Postscan199
- Select the Encryption Mode202
- Configure the Drive Fibre Channel Addressing205
- Specify the Partition Users205
- Configure the Robotic Path Visibility206
- Configure Drive Visibility207
- Configure the Port Addressing for the Controllers208
- Confirming and Saving the Partition Settings211
- Modifying an Existing Partition214
- Deleting a Partition218
Chapter 7 - Importing and Exporting Cartridges220
- Preparing Cartridges for Use221
- Cartridge Guidelines and Requirements221
- Prepare the Cartridges for Use223
- Import and Export Overview224
- Requirements225
- Restrictions225
- Mporting into a226
- Torage or Cleaning Partition226
- Import Requirements226
- I Mporting into a S Torage or C Leaning P Artition226
- Prepare the Storage Partition or the Cleaning Partition229
- Import the Magazines230
- Prepare the Entry/Exit Pool236
- Exporting or Exchanging Magazines and Cartridges237
- Prepare for the Export or Exchange238
- Export Magazines from a Partition238
- Exchange Magazines or Cartridges in a Partition243
- Export or Exchange Expired Cleaning Cartridges247
- Using the Advanced Import /Export Options249
- Create a Move Queue249
- Start the Moves253
- Updating the Software Media Inventory255
Chapter 8 - Using the Cartridge Inventory256
- Understanding the Cartridge Inventory257
- Viewing and257
- Ownloading the Cartridge257
- November257
- View the Cartridge Inventory for a Location258
- Download the Cartridge Inventory260
- Locating a Specific Cartridge264
- Moving Cartridges Within a Partition265
- Move Cartridges Using the Bluescale Inventory Screen265
- Move Cartridges Using an ASCII Move File270
Chapter 9 - Configuring and Using Media Lifecycle Management276
- Management277
- Spectra Certified MLM-Enabled Media277
- Automatic Media Discovery278
- Media Tracking and Reporting280
- MLM Prescan and Postscan283
- Additional MLM Features285
- Enabling Mlm and Configuring Global Settings287
- Enable MLM and Configure Settings287
- Configure How Storage Capacity Displays291
- Configure Postscan Blackout Periods292
- Using Media Lifecycle Management294
- Add Cartridges to the MLM Database294
- Discover Cartridges Manually296
- Stop the Discovery Process298
- Using Pre Scan298
- Using Post Scan299
- Operational Overview300
- Address Requirements for Use303
- Enable Postscan304
- Request a Manual Postscan305
- Pause the Postscan Process307
- Using Mlm Reporting308
- Generate MLM Reports308
- Save an MLM Report312
- Override a Poor Cartridge Health Report314
- Managing the Mlm Database315
- Back up the MLM and DLM Databases316
- Verify the Database Backup File318
- Delete MLM Records from the Database318
- Download the MLM Database for Analysis and Archival321
Chapter 10 - Using Drive Lifecycle Management322
- Blue Scale Drive Lifecycle Management322
- Monitoring Drive Health Using Dlm323
- Using the Drive Health Icons324
- Viewing and Saving a Detailed Drive Health Report326
- Downloading the Dlm Database328
Chapter 11 - Configuring and Using Autosupport330
- Auto Support Overview330
- Configuring Autosupport333
- Configure Mail Recipients333
- Configure Autosupport Profiles334
- Configure Alarms338
- Configure Log Set Forwarding339
- Using Auto Support341
- Create New Support Tickets341
- Update Existing Support Tickets346
Chapter 12 - Library Troubleshooting347
- Troubleshooting Library Problems348
- Troubleshooting Library Initialization Issues348
- Troubleshooting Bluescale User Interface Issues349
- Troubleshooting Mlm Issues352
- Troubleshooting Encryption Issues354
- Resolving Operational Issues356
- Using Blue Scale Hardware Health Monitoring358
- Respond to HHM Notifications359
- View Hardware Health Monitoring (HHM) Data363
- November364
- Capturing Traces365
- Resetting the Library368
- Reset the LCM or RCM369
- Reset a RIM or F-QIP370
- Hardware Reset370
- Reset the Power Control Module372
- Iscovering and372
- Etting the372
- Blue372
- Configure the Bluescale Vision Camera - White373
- Configure the Bluescale Vision Camera - Black378
- Esting the382
- Estoring the384
- Library384
- Restore from an Auto Configuration Save File385
- Restore the Library Configuration Using a Saved Configuration390
- Restore the MLM and DLM Databases392
Chapter 13 Drive Troubleshooting394
- Esetting Arive395
- Esetting a D Rive395
- Global Spare Drive396
- Use the Global Spare Drive397
- Undo the Global Spare Drive400
- Etrieving a401
- Drive401
- Race or401
- Use the Drive Traces Button401
- Use the Bluescale Retrieve Drive Dump Utility404
- Roubleshooting Rives406
- Identify the Problem406
- Roubleshooting D Rives406
- Interpret the Detailed Drive Information409
- Est Arive427
- Requirements for Using the Wizard427
- Run the DLM Drive Health Verification Wizard429
Chapter 14 Maintaining the Library432
- Installing Additional Drives433
- Moving the Library433
- Enewing the B Lue S Cale S Oftware S Upport K Ey434
- Updating the Blue Scale Software and Library Firmware436
- Check the Library Bluescale Software Version437
- Check Component Firmware Versions (Optional)438
- Check the Currently Released Bluescale Version440
- Download the Bluescale Package440
- Prepare for the Bluescale Package Update442
- Prepare the Library442
- Install the Update Package443
- Troubleshooting452
- Manage Update Packages454
- Replacing the Air Filter455
- Installing Cord Locks458
- Calibrating the Touch Screen459
Chapter 15 - Maintaining the Drives460
- Cleaning a Drive461
- Determine Whether Cleaning Is Required462
- Prepare the Library for Drive Cleaning463
- Determine the Cleaning Method464
- Manually Cleaning a Drive465
- Track Cleaning Cartridge Use467
- Updating Drive Firmware468
- Prepare for the Update Process469
- Update Using ITDT472
- Update Using Drive Update through Package Update475
- Update Using the Drive Firmware Update Wizard483
- Update Using the Update Drive Firmware Utility486
- Updating Drive Device Drivers489
- Adding or Replacing a Drive490
- Add a Drive to the Library491
- Replace a Drive492
Chapter 16 - Technical Support493
- Accessing the Technical Support Portal493
- Create an Account494
- Log into the Portal495
- Opening a Support Ticket496
- Returns500
APPENDIX A Best Practices501
- Mlm Best Practices501
- Implementation Guidelines502
- Usage Policy Guidelines502
- Disaster Recovery Planning505
- Back U P and Protect the Library Metadata505
- Back up the Library Metadata506
- Verify and Protect the Metadata Backup508
- Using Cartridges510
- Labeling Cartridges510
- Handling Cartridges511
- Storing Cartridges512
- Using Cartridges in the Library513
- Cartridge Rotation514
Appendix B - SNMP MIB Listing517
Appendix C - Media & Upgrades525
- EDIA and Spectra Certified Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525525
- Media and Media Accessories526
- How to Order527
- Library Support and Upgrades527
- Service Contract Extension527
- Bluescale Software Updates528
- Library Upgrades528
- Hardware Expansion and Upgrades529
- How to Order531
- Replaceable Components531
APPENDIX D Specifications532
- Library Specifications533
- Data Storage Capacity533
- Size and Weight535
- Service Access Requirements536
- Shipping and Storage Size and Weight537
- Power Specifications537
  - Input Power Requirements537
  - Power Cord Specifications539
  - Grounding Requirements540
- Environmental Specifications542
- Shock and Vibration Specifications543
- Interoperability and Software Compatibility543
- Interface Specifications544
- Component Interface Connectors544
- Network Interface Cable Requirements544
- Universal Serial Bus (USB) Support545
- NDMP Support545
- Tape Drive and Media Specifications545
- LTO Tape Drive Specifications545
- Ts11X0 Technology Tape Drive Specifications549
- Drive-Based Encryption Highlights550
- Tape Media Specifications550
  - Environmental Requirements550
  - Lto Media Specifications551
  - Worm Media552
  - Cleaning Cartridges552
- Barcode Label Specifications553
Appendix E - Regulatory & Safety Standards558
- Eu Declaration of Conformity558
- Emission Standards559
- Fcc Notice560
- Ce Marking560
- Safety Standards and Compliance560
- Laser Warning561
- Nemko Accreditation561
- Environmental Regulations562
- Waste of Electronic and Electrical Equipment (WEEE) Directive562
- Restriction of Hazardous Substances in Electrical and Electronic562
- Equipment (Rohs)562
- Measures for the Administration of the Control of Pollution by Electronic Information Products (China)563
- Recycling Your Library563
- Conflict Minerals Policy564
- Index565

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