Spectra T950 - CHAPTER 13 Drive Troubleshooting

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CHAPTER 13
Drive Troubleshooting
Thischapterdescribesproceduresfordealingwiththemostcommon
problemsencounteredwiththelibrary’sdrives.Trythesetroubleshooting
proceduresbeforeyouopenasupportticketwithSpectraLogicTechnical
Support.Ifyouareunabletoresolvetheproblemyourself,openasupport
ticket(seeOpeningaSupportTicketonpage496).Foradditional
troubleshootinginformation,refertothedrivedocumentation(seeLTO
UltriumTapeDrivesonpage20andTS11x0TechnologyDriveson
page20).
Note: Thelibrarymustbeunderwarrantyorhaveavalidservice
contractinordertoqualifyforsupport(seeServiceContract
Extensiononpage527tolearnaboutservicecontracts).
Topic
ResettingaDrive page395
UsingaGlobalSpareDrive page396
UsetheGlobalSpareDrive page397
UndotheGlobalSpareDrive page400
RetrievingaDriveTraceorDriveDumpFile page401
UsetheDriveTracesButton page401
UsetheIBMTapeDiagnosticTool(ITDT)to
RetrieveaDriveDump
page403
UsetheBlueScaleRetrieveDriveDumpUtility page404
TroubleshootingDrives page406
IdentifytheProblem page406
InterprettheDetailedDriveInformation page410
UsingDLMtoTestaDrive page427
RequirementsforUsingtheWizard page427
RuntheDLMDriveHealthVerificationWizard page429