Spectra T950 - Page 403

Chapter 13 — Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
November 2016 User Guide—Spectra T950 Library
403
5. Selectwhatyouwanttodowiththedrivetracefile.
6. Selectthedrivesfromwhichyouwanttogeneratetraces.Thedrive
tracefilecontainsasubdirectoryforeachdrive.
7. ClickGo.Thewizardgeneratesthetracesandsavesorsendsthedrive
tracefileasselected.
Use the IBM Tape Diagnostic Tool (ITDT) to Retrieve a Drive Dump
DownloadITDTanditsrelateddocumentationdirectlyfromIBMʹsFix
Centralwebsite.ForinformationaboutnavigatingIBMʹswebsiteand
downloadingtheversionofITDTthatisappropriateforyouroperating
system,logontotheportal(seeAccessingtheTechnicalSupportPortalon
page493),opentheKnowledgeBase,andsearchforKBA‐01768,
DownloadingandinstallingITDT(IBMTapeDiagnosticTool).
1. LogintoIBM’sFixCentralwebsiteathttp://www.ibm.com/support/
fixcentralusingyourindividualIBMID.
2. Selectthefollowingoptions:
 Product Group=SystemStorage
 Select from System Storage =Tapesystems
 Select from Tape Systems =Tapedriversandsoftware
 Select from Tape drivers and software =IBMTapeDiagnosticTool
(ITDT)
 Platform=Selectyouroperatingsystemfromthedrop‐downlist
andclickContinue.
Option Description
Mail results to Sendsthedrivetracefiletoapreviouslyconfiguredemailrecipient.Use the
drop‐downli sttoselecttherecipientforthetracefile. Onlypreviously
configuredemailrecipientsarelisted.Tosendtheemailwiththeattachedtrace
filetosomeonewhoisnotlisted,exittheutility,configurethat
personasanemail
recipient(seeConfigureMailUsersonpage118),andthenruntheu til ity again.
Note: Donotusethedefaultautosupport@spectralogic.comemailrecipient.
SpectraLogicdoesnotsaveemaileddrivetracefilesunlesstheyarespecifically
requestedfortroubleshooting.
Save results to USB SavesthedrivetracefiletotheUSBdeviceconnectedtotheLCM.
Note: ThisoptionisonlyavailableifyouconnectedaUSBdeviceinStep2on
page402.
Save results to local
drive
Downloadsthedrivetracefiletoyourlocalcomputer.Useyourwebbrowser’s
downloadfeaturestosavethefile.
Note: Thisoptionisonlyavailableifyouareaccessingthelibrarythroughthe
BlueScalewebinterface.
Important
You must use ITDT version 9.0 or later to gather a drive dump from LTO-7 drives.