Spectra T950 - Troubleshooting BlueScale User Interface Issues

Chapter 12 — Library Troubleshooting Troubleshooting BlueScale User Interface Issues
November 2016 User Guide—Spectra T950 Library
349
TROUBLESHOOTING BLUESCALE USER INTERFACE ISSUES
Thissectionprovidesinformationaboutpotentialissuesthatyoumay
experiencewhileusingthelibrary’sBlueScaleuserinterface,eitherfrom
theoperatorpanelorthroughthewebinterface(RLC).
Issue Resolution
BlueScale screens
exhibit display
problems
Occasionally,theBlueScaleinterfacemayexhibitdisplayproblems(for
example,onescreendisplaysontopofanotherortherearemultipletoolbars),
eitherintheoperatorpaneluserinterfaceorthroughthewebinterface.
Clicktherefreshdisplaybutton()onthestatusbartorefreshthescreen.
Important: If you have a keyboard connected to the LCM or if you are
accessing the library through the BlueScale web interface, do not use the
keyboard to refresh the screen (for example, by pressing F5). Doing so may
cause unpredictable results.
Cannot access the
library using the
BlueScale web
interface (RLC)
 MakesurethatthelibraryisconnectedtothenetworkviaanEthernetcable
connectedtotheLCM.ForalibrarywithaSpectraLSandBlueScale12.3.0or
later,makesurethattheEthernetcableforwebaccessisconnectedtotheleft‐
mostEthernetport.Theright‐mostEthernetport
ontheLCMisadedicated
EtherLibport.(see
Figure16onpage43).
 Makesurethatthewebserverportiscorrectlyconfiguredforyour
environment(see
WebServerPortonpage111).
 MakesurethatanIPaddressisconfiguredforthelibrary(seeConfigure
NetworkSettingsonpage116).
 IfSSLisenabledforthelibrary,makesurethatyouentertheIPaddressusing
theform:

https://[library IP address].
SeeConnectingtothelibraryremotelyusingtheBlueScalewebinterfaceon
page95foradditionalinformation.
 ResettheLCMtomakesurethattheEthernetportisnothung(seeResetthe
LCMorRCMonpage369).
Cannot change a
configuration
setting
Beforeattemptingtochangeconfigurationsettings:
 Recommended—Makesurethatthedrivesinthepartitionareempty.
 Makesurethatthehostisnotcommunicatingwiththelibrary.
 Makesurethatnobackgroundprocessesarerunning(forexample,Media
AutoDiscovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,
thelibrarydisplaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScan
andyoucannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(
StoptheDiscoveryProcessonpage298andPausethePostScan
Processonpage307).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thenretrytheconfigurationchange.