Spectra T950 - CHAPTER 11 Configuring and Using AutoSupport

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CHAPTER 11
Configuring and Using AutoSupport
ThischapterdescribeshowtoconfigureanduseAutoSupportwithyour
library.AllAutoSupportfunctionalityisincludedwithyourlibrarypurchase.
AUTOSUPPORT OVERVIEW
AutoSupportconfiguresthelibrarytoautomaticallynotifysupport
personnelorotherswithmessages orwhenspecificeventsoccur.Itcanalso
beusedtoopenorupdateasupportticke tandsendittoaspecified
recipientortoSpectraLogic TechnicalSupport.AutoSupportcanbeused
withoutconfiguringthelibrary
withemail accessbysavingtheASLsets
generatedbyAutoSupporttoaUSBdeviceandthenmanuallysendingan
emailcontainingthestoredinformationtoSpectraLogicTechnicalSupport.
Note: AutoSupportLog(ASL)informationisonlyfortroubleshooting
purposes.Thisloginformationisseparatefromthedatapath
andcontainsnocustomerdata.
Topic
AutoSupportOverview thispage
ConfiguringAutoSupport page333
ConfigureMailRecipients page333
ConfigureAutoSupportProfiles page334
ConfigureAlarms page338
ConfigureLogSetForwarding page339
UsingAutoSupport page341
CreateNew SupportTickets page341
UpdateExistingSupportTickets page346