Spectra T950 - Use the Bluescale Retrieve Drive Dump Utility

Chapter 13 — Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
November 2016 User Guide—Spectra T950 Library
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3. Onthenextpage,selecttheversionofITDTthatyouwantto
download.Ifdesired,youcanselectmultipleversions.
Note: Ifyouareunsurewhichversiontoselect,clickShowFixDetails
toseeadditionalinformation.
4. ClickContinue.Chooseoneofthefollowingmethodstodownloadthe
selectedITDTinstallationfiles:
 Download using your browser (HTTP)
 Download using bulk FTP
 Download using Download Director
5. DownloadandreadtheITDTdocumentationforassistanceinusing
andsettinguptheprogram.
6. RefertotheITDTdocumentationforinformationaboutusingITDTto
retrievedrivedumpfiles.ContactSpectraLogicTechnicalSupportif
youneedassistance(seeContactingSpectraLogiconpage7).
Use the BlueScale Retrieve Drive Dump Utility
IfforsomereasonyoucannotinstallanduseITDTinyourenvironment,
usetheBlueScaleRetrieveDriveDumputilitytocollectthedumpfilefrom
adrive.
Note: TheRetrieveDriveDumpUtilityisnotsupportedforTS11x0
technologydrives.
Before You Begin
Beforeyoubegintheutility,makesureyoufulfillthefollowing
prerequisites.
Insert USB Device ThisutilitysavesthedrivedumpfiletoaUSBdevice
connectedtotheLCMortheoperatorpanel(T950Bonly).Youmustplug
theUSBdeviceintooneoftheUSBportsontheLCMortheoperatorpanel
(T950Bonly)andallowtimeforthedevicetomountbefore
youaccessthe
Utilitiesscreen(see
UsingaUSBDeviceonpage178).
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanusetheBlueScalesoftwaretoretrieveadrivedumpfile.
Run the Utility
1. DeterminetheBlueScaleidentifierforthedrivefromwhichyouwantto
retrievethedumpfile.
Note: Drivesareidentifiedaccordingtotheirphysicallocationinthe
library.Forexample:FR1/DBA2/DRV4referstotheupperright
driveinDBA2offrame1.RefertoDriveIdentifiersonpage65
forinformationaboutidentifiers.