Spectra T950 - Troubleshooting Encryption Issues

Chapter 12 — Library Troubleshooting Troubleshooting Encryption Issues
November 2016 User Guide—Spectra T950 Library
354
TROUBLESHOOTING ENCRYPTION ISSUES
Theinformationinthissectionmayhelpresolveencryption‐related
problems.
Issue Cause Resolution
Library can not
access the Spectra
SKLM server
TheSpectraSKLMserver’s
operatingsystemfirewall
doesnotallowthelibrary
toaccesstheserver.
IfyouaresettingupSpectraSKLMona
Windows
®
server,createafirewallruleonthe
servertoallowthelibrarytoaccesstheserver.
Usetheportsettingthatwasassignedtothe
serverduringtheBlueScale(library)portionof
theSpectraSKLMserverconfiguration.
Thedefaultportsettingis38 01.See“Configurethe
SpectraSKLMServer”in
theSpectraTapeLibraries
EncryptionUserGuidetodetermineyourport
setting.
System message
states that “Load
attempted while
encryption is
enabled, but no
moniker or key list
was sent to the
DCM”
Ifacartridgeisleftina
driveafterthelibraryloses
poweroryouresetor
power‐cyclethelibrary,the
driveisnotabletoreceive
encryptionmonikers.
Thiscanalsooccurifatape
isleftinadrivewhilethe
driveisresetorreseated.
Usethefollowing
stepstore‐enablethe
encryptionprocess:
1. Movethecartridgeoutofthedriveandreturnit
toitsst oragelocation(see
ExchangeMagazines
orCartridgesinaPartitiononpage243).
2. Resetthedrive(seeResettingaDriveon
page395).