Spectra T950 - Resolving Operational Issues

Chapter 12 — Library Troubleshooting Resolving Operational Issues
November 2016 User Guide—Spectra T950 Library
356
RESOLVING OPERATIONAL ISSUES
Thissectionprovidesinformationaboutpotentialissuesyoumay
encounterwhileoperatingthelibrary.
Issue Cause Resolution
One or more
chambers
marked as
unusable
Whenthelibraryis
repeatedlyunableto
insertamagazineintoa
chamber,itmarksthe
chamberasunusableand
postsasystemmessage.
1. Openasupportticketdescribingthesystem
messagethatwasposted(see
OpeningaSupport
Ticketonpage496).
2. Continueusingthelibrary,keepingthefollowing
inmind:
 Ifthelibraryhasunassignedchambers,
operationisnotaffected.However,ifyoucreate
anewpartitionthatusestheunassigned
chambers,youarenotabletoloadmagazines
intoallofthechambersassignedtothe
partition.
 Ifallofthechambersinthelibraryareassigned
topartitions,thenumberofmagazinesthatcan
beimportedintothepartitionsisreduced.
Element
addresses change
after installing
additional drives
Installingadditional
drivesintoapartially
filledDBA,orremoving
drivesfromaDBA,may
causethelibraryto
reassignelement
addresses.
Toavoiderrorsafteraddinganewdrive,makesure
thatyoureconfiguretheelementaddressesyour
storagemanagementsoftwareusestoaccessdrives
whenyouinstallanew
drive(refertoyoursoftware
documentationforinstructions).
Magazine is in
TAP after a power
failure
Ifthelibrarylosespower
whileaTeraPack
magazineisinaTAP ,the
libraryonlyidentifiesthe
magazine’spresencein
theTAPthenexttime
mediaisimportedor
exported.
Torecoverthemagazine,usetheImport/Export
TeraPackCases screentoinitiateanimportor
exportoperation(seeChapter7
–Importingand
ExportingCartridges,beginningonpage220for
instructions).
Magazine is left
in transporter
following a move
Thelibrarywasunableto
insertthemagazineinto
itsoriginalchamberand
noemptychambersare
available.Thelibrary
postsasystemmessage
andhalts.
ContactSpectraLogicTechnicalSupportfor
assistance(seeContactingSpectraLogiconpage7).
System message
indicates that the
robotics are
blocked
Ablockageispreventing
thelibraryfrommoving
therobotics.
ContactSpectraLogicTechnicalSupportfor
assistance(seeContactingSpectraLogiconpage7).