Spectra T950 - RENEWING THE BLUESCALE SOFTWARE SUPPORT KEY

Chapter 14 — Maintaining the Library Renewing the BlueScale Software Support Key
November 2016 User Guide—Spectra T950 Library
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RENEWING THE BLUESCALE SOFTWARE SUPPORT KEY
YoumusthaveacurrentsupportagreementandcorrespondingBlueScale
SoftwareSupportkeyenteredinthelibrarybeforeyoucanupdatethe
library’sBlueScalesoftwareandthecomponentfirmware.Youareableto
downloadupdatedBlueScalepackagesfromtheTechnicalSupportportal
withoutakey;however,withoutavalidBlueScaleSoftwareSupportkey
installedonthelibrary,youarenotabletoapplytheupdatestothelibrary.
Notes:  SpectraLogicsendsyouanemailnotificationbeforeyour
currentsupportkeyexpires.
 Thelibraryalsogeneratesinformationalmessagestoletyou
knowthatthesupportkeyisabouttoexpire.
IfyourBlueScaleSoftwareSupportkeyexpires,youseethefollowing
screenwhenyouattempttoupdatethelibrary.
YoumustrenewtheBlueScaleSoftwareSupportkeybeforeyoucan
continue.Youmusthaveacurrentservicecontracttogenerateanew
BlueScaleSoftwareSupportkey,ifyoudonothaveacurrentservice
contract,contactSpectraLogicTechnicalSupport(seeContactingSpectra
Logiconpage7).
Ifyourlibraryiscoveredbywarrantyoraservicecontract,andyouneeda
BlueScaleSoftwareSupportkey,followthesesteps:
1. LogintoyouraccountontheTechnicalSupportportalat
support.spectralogic.com.
Note: SeeAccessingtheTechnicalSupportPortalonpage493for
informationaboutcreatinganaccountandaccessingthe
TechnicalSupportportal.
2. SelectIncidents & Inventory > Service Key Generation.
Figure 270 The BlueScale Software Support Key Expired screen.