Spectra T950 - Configuring Autosupport; Configure Mail Recipients

Chapter 11 — Configuring and Using AutoSupport Configuring AutoSupport
November 2016 User Guide—Spectra T950 Library
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CONFIGURING AUTOSUPPORT
IfyouhaveanyquestionsaboutconfiguringAutoSupport,contactSpectra
LogicTechnicalSupport(seeContactingSpectraLogiconpage7).
Note: Tosimplifyenteringtheinformationrequiredtoconfigureand
useAutoSupport,usetheBlueScalewebinterfaceorakeyboard
attachedtotheLCM.
Network and Support Contract Requirements Beforeyouconfigure
AutoSupport,SpectraLogicrecommendsconnectingthelibrarytoan
emailgateway.Youneedtodothefollowing:
 ConnectanEthernetcabletotheEthernetconnectorontheLCM(see
Figure16onpage43).
 Obtainthelibrary’s IPaddress,subnet,andgatewayaddress(see
ConfigureNetworkSettingsonpage116).
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanconfiguretheAutoSupportfeatures.
Configure Mail Recipients
Ifnotalreadycompleted,configureoneormoremailrecipientswho
shouldreceiveAutoSupportinformation(seeConfigureMailUserson
page118).Ataminimum,configureSpectraLogicTechnicalSupport
(autosupport@spectralogic.com)asamailrecipientifyouwantto
automaticallysendAutoSupportticketrequeststoSpectraLogicTechnical
Support.Ifdesired,youcanconfigureadditionalrecipients.
Notes:  Thedefaultautosupport@spectralogic.commailrecipientcanbe
usedforanyASLorHHMfilesthataregeneratedbythe
library.Thisincludesthosegeneratedmanually,or
automaticallyinresponsetocriticaleventsorlogforwarding.
 Donotconfiguretheautosupport@spectralogic.commail
recipienttoreceivemessagesthatresultfromconfiguration
changesorsystemmessagesgeneratedbythelibrary.
 AutoSupportcanbeusedwithoutemailaccessbysavingthe
informationgeneratedbyAutoSupporttoaUSBdeviceand
thenmanuallysendingthestoredinformationtoSpectra
LogicTechnicalSupport.