Spectra T950 - Identify the Problem

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
November 2016 User Guide—Spectra T950 Library
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TROUBLESHOOTING DRIVES
Thefollowingsectionsprovideinformationabouttroubleshootingdrive
problems.
Identify the Problem
1. Whenyouencounterproblemswithdriveoperationwhileusingthe
library’sBlueScaleuserinterface,begintroubleshootingbycheckingthe
following:
Check... To...
System messages Reviewanysystemmessagesthatwerepostedbythelibrary(seeCheckand
RespondtoMessagesonpage163)andtakeanyactiondescribedinthe
message(s).
Error sense codes Lookupthedefinitionofanerrorsensecodereferencedinasystemmessage
usingtheSpectraTapeLibrariesSCSIDeveloperGuide.
Drive
documentation
Finddetailedtroubleshootinginformationforthedrive.SeeAdditional
Publicationsonpage19forinformationaboutobtainingdrivedocumentation.
Technical Support
Portal
FindinformationaboutthemostcurrentversionofBlueScalesoftwareand
additionalserviceandsupporttools.YoucanaccesstheTechnicalSupport
portalatsupport.spectralogic.com.
Note: AccessingmanyofthetoolsavailableontheTechnicalSupportportal
requirescreatingauseraccount.See
AccessingtheTechnicalSupportPortalon
page493forinstructions.
 ChecktheoptionsundertheDocumentationandKnowledge Basemenusfor
additionaltroubleshootinginformation.
 ChecktheService & Contractsmenutoviewinformationaboutthewarranty
andserviceoptionsavailableforyourlibraryaswellastheSpectraCertified
Mediawarranty.