Spectra T950 - Respond to HHM Notifications

Chapter 12 — Library Troubleshooting Using BlueScale Hardware Health Monitoring
November 2016 User Guide—Spectra T950 Library
359
WhentheHHMiconappearsonthestatusbar,youcanclicktheiconto
viewinformationaboutthenotificationandsendaHardwareHealth
MonitortickettoacontactpersonwithinyourorganizationortoSpectra
LogicTechnicalSupportsotheycanreviewthelogsanddetermineifany
maintenancetasksareneeded.
 TosendanAutoSupportlogtoacontactperson,seeRespondtoHHM
Notifications,beginningonthispage.
 ToviewareportshowingthecurrentHHMdata,seeViewHardware
HealthMonitoring(HHM)Dataonpage363.
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanrespondtoHHMnotificationsbycreatinganAutoSupport
ticketandviewingHHMdata.
Respond to HHM Notifications
UsethefollowingstepstosendtheHardwareHealthMonitoring
notificationandAutoSupportLog(ASL)filetothecontactpersonina
predefinedAutoSupportprofile.YoucanalsochoosetosendtheASLfiles
toSpectraLogicTechnicalSupportsotheycanreviewthelogsand
determineifanymaintenancetasksareneededtopreventfutureproblems.
Note: AutoSupportLog(ASL)informationisonlyfortroubleshooting
purposes.Thisloginformationisseparatefromthedatapath
andcontainsnocustomerdata.
1. Logintothelibraryasauserwithsuperuseroradministrator
privileges.
2. Ifnotalreadycompleted,configurethemailrecipientswhoshould
receiveAutoSupportinformation.Alsoconfigureoneormore
AutoSupportprofiles.
 Mailrecipients—SeeConfigureMailUsersonpage118.Ata
minimum,configureSpectraLogicTechnicalSupportasamail
recipientifyouwantthelibrarytoemailAutoSupportticket
requeststoSpectraLogic.
 AutoSupportprofiles—SeeConfigureAutoSupportProfileson
page334.Youcanconfigureoneofthemailrecipientstoreceive
criticalalarmlogsetsautomaticallysentbythelibrary.
Figure 218 The HHM icon is located on the status bar.
HHM icon