Spectra T950 - Troubleshooting Library Problems; Troubleshooting Library Initialization Issues

Chapter 12 — Library Troubleshooting Troubleshooting Library Problems
November 2016 User Guide—Spectra T950 Library
348
TROUBLESHOOTING LIBRARY PROBLEMS
Ifyouhaveaproblemwithyourlibrary,usetheinformationinthissection
toobtainhelpwithresolvingtheproblem.
TROUBLESHOOTING LIBRARY INITIALIZATION ISSUES
Thissectionprovidesinformationaboutpotentiallibraryinitialization
issuesthatyoumayexperience.
Check... To...
System Messages ReviewanySystemMessagesthatwerepostedbythelibrary(seeCheckand
RespondtoMessagesonpage163)andtakeanyactiondescribedinthe
message(s).
Error Sense Codes Lookupthedefinitionofanerrorsensecodereferencedinasystemmessage
usingtheSpectraTapeLibrariesSCSIDeveloperGuide.
Library BlueScale
Software Version
ConfirmthatyourlibraryisatthelatestreleasedversionofBlueScalesoftware
(seeChecktheLibraryBlueScaleSoftwareVersiononpage437).Some
problemswithlibrarycomponentsmaybefixedbyupdating
thecomponent
firmware
ifthelibraryisusingadownlevelBlueScaleversion.
Technical Support
Portal
FindinformationaboutthemostcurrentversionofBlueScalesoftwareand
additionalserviceandsupporttools.YoucanaccesstheTechnicalSupport
portalatsupport.spectralogic.com.
Note: AccessingmanyofthetoolsavailableontheTechnicalSupportportal
requirescreatingauseraccount.See
AccessingtheTechnicalSupportPortalon
page493forinstructions.
 ChecktheoptionsundertheDocumentationandKnowledge Basemenusfor
additionaltroubleshootinginformation.
 ChecktheService & Contractsmenutoviewinformationaboutthewarranty
andserviceoptionsavailableforyourlibraryaswellastheSpectraCertified
Mediawarranty.
Issue Resolution
Library hangs while
gathering
initialization tasks
Thelibrarygatherstasksatthebeginningofthelibraryinitializationprocess,
anddisplaysthisasitsfirsttaskontheLibraryInitializationscreen.Ifthe
libraryisunabletogathertherequiredinitializationtaskswithinafewminutes
ofpoweringon,contactSpectraLogicTechnical Supportforassistance(see
Contacting
SpectraLogiconpage7).
Library hangs
during
initialization
Ifthelibrarycannotcompletetheinitializationprocess,itgeneratessystem
messagesandentermaintenancemode.ContactSpectraLogicTechnical
Supportforassistance(seeContactingSpectraLogiconpage7).Donotpower
offthelibrary.