Spectra T950 - Page 405

Chapter 13 — Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
November 2016 User Guide—Spectra T950 Library
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2. Logintothelibraryasauserwithsuperuseroradministrator
privileges.
3. Fromthetoolbarmenu,selectMaintenance > Tools.TheMaintenance
Toolsscreendisplays.
4. SelectUtilities.TheUtilitiesscreendisplays.
5. ClickShow Advanced.TheAdvancedUtilitiesConfirmationscreen
displays.
6. ClickNext.TheUtilitiesscreenrefreshestoshowalistoftheadv anced
utilities.
7. ScrollthroughthelistofadvancedutilitiesandselectRetrieve Drive
Dump.Thescreenrefreshestoshowthedetailsfortheutility.
8. Selectanycombinationofthecheckboxesatthetopofthescreento
choosewheretosendtheutilityresultstext.
Note: Thecheckboxesindicatewheretosendtheutilityresultstext
(passorfail),notwheretosendthedrivedumpfile.Thedrive
dumpfileisalwayssavedtotheUSBdevice.Donotsendthe
utilityresultstothedefaultautosupport@spectralogic.comemail
recipient.
9. Usethedrop‐downlisttoselectthedrivefromwhichyouwantto
retrievethedump.
10. ClickRun Utilitytoretrievethedumpfilefromtheselecteddrive.
Whenthedumpissaved,theUtilityResultsscreendisplays,showing
thattheutilityransuccessfully.
Figure 261 The Retrieve Drive Dump utility.
Important
Do not use the drive from which you are retrieving the dump file for any other
purpose while the utility runs.