Spectra T950 - Page 332

Chapter 11 — Configuring and Using AutoSupport AutoSupport Overview
November 2016 User Guide—Spectra T950 Library
332
RIM or F-QIP Failure WheneverthelibrarydetectsthataRIMoranF‐QIPisnolongerpresent.Only
RIMsorF‐QIPsthatareconfiguredaspartofapartitiongeneratesan
AutoSupportticketrequest.
ThefollowingproblemscangenerateaRIMfailureevent:
 FailureoftheRIMsoftwareorhardware.
 LossofcommunicationbetweenthelibraryandtheRIM.
 RemovalofaRIMfromthelibrarywithoutusingtheBlueScaleController
RemoveorControllerReplaceoperation.
AutoSupportticketrequestsarenotgeneratediftheRIMisremovedfollowing
aControllerRemoveoraControllerReplaceoperation.
EachRIMisevaluatedseparately.Onlyone AutoSupportticketrequestperRIM
isgeneratedforeach24‐hourtimeperiod,eveniftheRIMfailsandthenresumes
operationrepeatedly.If
twoRIMsfailduringthesame24‐hourtimeperiod,two
separateAutoSupportticketrequestsaregenerated,one perfailedRIM.
Drive Failure Whenthelibrarydetectsadrivefailurethatresultsinthepercentageoffailed
drivesinapartitionmeetingorexceedingthespecifiedthreshold(see
ConfigureAlarmsonpage338).
Thefollowingdriveproblemscangenerateadrivefailureevent:
 Failureofthedrivesoftwareorhardware.
 Lossofcommunicationbetweenthelibraryandthedrive.
 RemovalofadrivefromthelibrarywithoutusingtheBlueScaleDrive
RemoveorDriveReplaceoperation.
AutoSupportticketrequestsarenotgeneratedifthedriveisremovedfollowing
aDriveRemoveoraDriveReplaceoperation.
Library Controller
Fails to Initialize
Ifthelibrarycontrol ler(LC)failstoproperlyinitialize.
For this event... An AutoSupport ticket request is generated...